- Provide technical support to customers via phone, email, or chat regarding issues with their applications running on Windows Server environments.
- Troubleshoot and resolve application-related problems using various tools such as IIS logs and monitoring software.
- Collaborate with development teams to identify root causes of issues and implement fixes or workarounds.
- Document customer interactions, troubleshooting steps, and resolutions in a timely manner.
Job Requirements :
- 4-5 years of experience in an Application Support role supporting enterprise-level IT systems.
- Robust understanding of Windows Server operating system administration tasks including patch management, backups, and security configurations.
- Proficiency in analyzing log files (IIS) for troubleshooting purposes.