24 Oct
|
Proventech
|
Indore
Role & responsibilities
- Provide L2 support for LabWare LIMS incidents and service requests.
- Resolve tickets within SLA and escalate complex issues to L3 teams.
- Troubleshoot LabWare LIMS issues and provide user workarounds.
- Analyze recurring issues and drive permanent resolutions.
- Deliver end-user training and coordinate certified operator training.
- Gather business requirements and raise Change Requests (CRs) in ServiceNow.
- Perform impact analysis, script validation, and production migration support.
- Communicate application changes and releases across business sites.
- Track CRs, incidents, and project activities, providing regular status updates.
- Present ticket, CR, and training metrics during client governance meetings.
Preferred candidate profile
📌 Labware LIMS Support (Indore)
🏢 Proventech
📍 Indore