Job Title: International Voice Process Executive - Customer Support
Location: Hyderabad
Experience: 2-4 Years
Qualification: Any Graduate (Mandatory)
Employment Type: Full-Time
Job Description
We are hiring experienced Customer Service Professionals for an International Voice Process role.
The ideal candidate should possess excellent verbal communication skills, a customer-centric approach, and prior experience handling international customer interactions.
Key Responsibilities
- Handle inbound/outbound customer calls for international clients.
- Resolve customer queries efficiently while maintaining high customer satisfaction.
- Demonstrate active listening and effective problem-solving skills.
- Maintain accurate records of customer interactions.
- Meet quality and productivity targets.
Mandatory Requirements
Any Graduate
2-4 years of Customer Service experience
Experience in International Voice Process / International Customer Support
Excellent English communication skills (Verbal & Written)
Neutral accent and strong conversation skills
Ability to handle challenging customer situations professionally
Comfortable working in rotational shifts/night shifts