Main responsibilities

- Lead our M&S; operations & teams located in Hyderabad Hub (400+)
- Work in collaboration with M&S; Global leadership, functions (for Quality, Quality Control, Supply Chain, MSAT, HSE, Engineering, GDPU etc.), subject matter experts and other hub location teams.
- Responsible for the ownership and oversight of processes being delivered from Hyderabad Hub including strategic vision, process KPI??s, documentation, and inspection support.
- Ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
- Ensure timely processing of investigations, identify bottlenecks, and suggest process improvements.
- Oversees the application of processes through audits and performance metrics, and reviews delivery performance with the M&S; and Business Operations leadership.
- Participates in the design and evolution of Sanofi's M&S; processes and standards to improve the Quality Management System.
- Champions the simplification and standardization of M&S; processes, supporting the strategic transformation of operations through digital solutions across all Hub locations.
- Take part in regulatory inspections (as required) and applicable corporate audits, preparing necessary documentation.
- Leads and defines the priorities and deliverables of Hubs, fostering a culture of quality and collaboration.
- Sets priorities for Centers of Excellence and Communities of Practice, ensuring recognition and promoting unified quality and operational excellence across all Hubs.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Ensuring 100% adherence to standard E2E processes.
- Taking accountability for service delivery performance, meeting stakeholder expectations, and driving future demand.




- Providing accurate and regular reports to the management on performance of the service delivery
- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
- Creating a safe working environment, inspiring our people & attracting top talents.
- Building solid relationships with teams and stakeholders to enable effective dialogue exchange between departments.

About you

Experience:

- 15-20 years of experience in Pharmaceutical Industry with at least 10+ years in leadership roles.
- Should be well versed with Production, Quality and/or Supply chain functions of pharmaceutical industry.
- Experience of working on manufacturing sites in either of these domains is an added advantage.
- Should have led/managed large teams.

Required skills:

- Strong & demonstrated Leadership, associated with great transformative mindset
- Should have the ability to think critically and make decisions quickly to address delivery-related challenges.
- Analyzing complex situations, identifying problems, and proposing effective solutions.
- Should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
- Should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
- Experience in conducting on site audits and/or inspections and exposure of facing regulatory/internal and corporate audits is beneficial.

Education:

- Masters or Doctorate in Life Sciences/Healthcare, Business Administration, Engineering or Information Technology.
- Certification in Project Management and/or Lean Six Sigma and/or Continuous Improvement would be preferable.

Languages: Excellent knowledge of English language (spoken and written)

📌 Head of Manufacturing and Supply Services Hyderabad Hub
🏢 Sanofi
📍 Hyderabad