Job Description

- We are seeking an experienced Cloud & Infrastructure DevOps Engineer with strong expertise in AWS Cloud Services, DevOps practices, CI/CD, Enterprise Application Support, System Integration, and Production Operations.

- The ideal candidate will play a critical role in ensuring availability, reliability, scalability, and operational excellence of distributed applications and cloud-hosted platforms.

- This position requires a blend of Cloud Engineering, DevOps Automation, Application Support, Incident Management, and Infrastructure Operations expertise, along with strong stakeholder management and problem-solving capabilities.

Roles & Responsibilities Key Responsibilities

- Cloud & Infrastructure Engineering

- Design, implement, troubleshoot, and support AWS-based cloud infrastructure.

- Manage and optimize AWS services including:

- IAM and Security Controls

- AWS Lambda

- Amazon S3

- Amazon EC2

- AWS Event and Messaging Services

- Ensure cloud environments follow security, compliance, and operational best practices.

- Develop automation solutions to improve deployment and operational efficiencies.

- DevOps & CI/CD

- Design, manage, and optimize CI/CD pipelines using GitLab SaaS.

- Execute application deployments through automated pipelines and manual deployments when required.

- Support release planning, deployment validation, rollback strategies, and production readiness.

- Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle.

- Application & System Support

- Provide L2/L3 production support for distributed applications and enterprise platforms.

- Support both Commercial Off-The-Shelf (COTS)



and internally developed applications.

- Troubleshoot application, middleware, infrastructure, and integration issues.

- Perform end-to-end transaction flow analysis across interconnected systems.

- Support high-availability environments and mission-critical applications.

- Integration & Middleware Management

- Design and support integrations across enterprise platforms.

Work with:

- REST/SOAP APIs

- MuleSoft Middleware

- Internal and External Application Integrations

- Analyze, troubleshoot, and optimize data flow processes.

- Enterprise Messaging & Scheduling

- Administer and support messaging platforms including:

- IBM MQ

- Kafka

- Support enterprise scheduling and batch processing tools:

- SSIS

- ESP Jobs

- JAMS Scheduler

- Authentication & Security

- Support enterprise authentication and authorization mechanisms:

- SAML

- OAuth

- Active Directory

- Implement security best practices for application and infrastructure access management.

- Monitoring & Observability

- Manage enterprise monitoring solutions including:

- AWS CloudWatch

- Splunk

- Dynatrace

- Seq

- Design dashboards, reports, alerts, and monitoring strategies.

- Implement Synthetic Monitoring and Real User Monitoring (RUM).

- Drive proactive issue identification and performance management.

- Incident,



Problem & Change Management

- Incident Management

- Lead incident triage, prioritization, and resolution activities.

- Coordinate Major Incident Management processes.

- Manage escalations across internal and external stakeholders.

Technical Requirement

- Production Support--> ITIL--> L3

- AWS

- Java

- Rest API

Additional Responsibility

- Required Soft Skills

- Problem Solving

- Strong troubleshooting and analytical skills.

- Ability to diagnose complex production issues.

- End-to-end system dependency analysis.

- Impact assessment and decision-making under pressure.

- Communication

- Ability to communicate effectively with technical and business stakeholders.

- Experience providing executive-level updates during critical incidents.

- Clear documentation and reporting skills.

- Leadership

- Team mentoring and coaching.

- Knowledge sharing and capability building.

- Driving operational excellence initiatives.

- Ability to lead cross-functional teams during incidents and major releases.

- Customer Focus

- Solid ownership mindset.

- Excellent stakeholder management skills.

- Ability to manage expectations and maintain professional support interactions.

Educational Requirement MCA,MSc,MTech,Bachelor of Engineering,BTech

Preferred Skills Foundational-> Maintenance and Production Support process-> PLM Production Support process,Foundational-> Product Engineering-> Product Sustenance-> L3,Technology-> Cloud Security-> AWS - Infrastructure Security-> AWS Transit Gateway,Technology-> Java->Springboot

Service Line Application Development and Maintenance

📌 Production support Engineer ( AWS+Java) (Hyderabad)
🏢 Infosys
📍 Hyderabad