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- At least 2 years of people management experience.
- Should have good business communication.
- Should have experience in Incident Management.
- Ability to drive RCA / PIR calls and communicate the same with stake holders in both tech non-tech versions based on audience.
- Review SoPs, Runbooks and able to create current ones educate L1/L2 teams on the same.
- Exposure to any log management tool - ELK, Splunk etc.
- Exposure to create/monitor dashboards in, say, Grafana from any data source.
- Able to troubleshoot incidents, guide L1/L2 during resolution.
- Exposure to create manage shift rosters for 24/7/365 for L1/L2 engineers.
- Should have a decent understanding of deployments process, hotfixes, emergency fixes etc.
- Review releases for operational gaps and test the same to ensure a smooth rollout to

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Manager (Hyderabad)
🏢 TechMojo Solutions
📍 Hyderabad