Roles ResponsibilitiesKey Responsibilities:

Production Stability Incident Management

- Own end-to-end production support for Java Spring/Spring Boot applications hosted on AWS, ensuring high availability and performance.

- Lead triage and resolution of incidents (P1/P2), drive war rooms, provide timely stakeholder updates, and ensure SLA adherence.

- Perform deep log and metric analysis to isolate issues across application, infrastructure, and dependent services.

Root Cause Analysis Problem Management

- Conduct RCA for recurring/critical issues, document findings, and drive corrective and preventive actions to closure.

- Identify systemic risks, reduce alert noise, and implement permanent fixes in collaboration with engineering teams.

Operational Excellence

- Create and maintain runbooks, SOPs, and knowledge articles to improve support readiness and reduce MTTR.

- Drive production release readiness activities including deployment support, rollback planning, and post-release validation.

- Mentor junior support engineers and promote best practices for troubleshooting, escalation, and customer communication.

AWS Support Reliability Improvements

- Monitor and troubleshoot AWS-based components, ensuring secure access, stable configurations, and cost-aware operations.





- Partner with teams to improve observability and reliability through better monitoring, alerting, and automation opportunities.

Minimum Qualifications:

- Bachelors or Masters degree in Computer Science/Engineering or related field (BTECH, BSC, MTECH, MCA).

- 1015 years of overall experience with strong ownership in Production Support for enterprise applications.

- Hands-on expertise in Java Spring and Spring Boot, including debugging production issues and implementing fixes.

- Strong working knowledge of AWS in a production environment, including troubleshooting and operational support.

- Proven experience with incident management, RCA, and driving issues to resolution with explicit communication.
Technical RequirementSkills
Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps,Technology->Java->Springboot
Educational RequirementMCA,MSc,MTech,Bachelor of Engineering,BCA,BTech
Preferred SkillsTechnology->Java->Springboot,Technology->Cloud Platform->Amazon Webservices DevOps,Foundational->Maintenance and Production Support process->PLM Production Support process
Service LineApplication Development and Maintenance

📌 Production Support(java springboot+AWS) (Hyderabad)
🏢 Infosys
📍 Hyderabad