- Lead the overall process governance framework across business functions to ensure processes are standardized, controlled, and aligned with organizational objectives.
- Develop, review, and maintain SOPs, process manuals, policies, guidelines, and process documentation to ensure consistency across teams.
- Establish and monitor process governance standards, controls, KPIs, SLAs, and compliance requirements .
- Conduct regular process reviews and governance assessments to identify process gaps, control weaknesses, operational risks, and areas of non-compliance.
- Drive process improvement and standardization initiatives to improve operational efficiency, reduce errors, minimize process risks, and enhance customer experience.

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📌 Sr Process Governance Lead (Hyderabad)
🏢 FedEx
📍 Hyderabad