Delivery Manager - Voice (Kolkata)

Delivery Manager - Voice (Kolkata)

24 Oct
|
Gratitude India
|
Kolkata

24 Oct

Gratitude India

Kolkata

Lead end-to-end international voice operations, driving SLA, KPI, quality, CSAT, productivity and customer experience. Manage large teams, client governance, escalations, workforce planning, budgets, risk, compliance and transformation.

Required Candidate profile

8–12 years of experience with 6–10 years in managerial roles in international voice/BPO operations.Robust client management, people leadership,escalation handling,analytics and service delivery skills

📌 Delivery Manager - Voice (Kolkata)
🏢 Gratitude India
📍 Kolkata

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