24 Oct
|
Gratitude India
|
Kolkata
24 Oct
Gratitude India
Kolkata
Lead end-to-end international voice operations, driving SLA, KPI, quality, CSAT, productivity and customer experience. Manage large teams, client governance, escalations, workforce planning, budgets, risk, compliance and transformation.
Required Candidate profile
8–12 years of experience with 6–10 years in managerial roles in international voice/BPO operations.Robust client management, people leadership,escalation handling,analytics and service delivery skills
📌 Delivery Manager - Voice (Kolkata)
🏢 Gratitude India
📍 Kolkata