24 Oct
|
Winx Consulting
|
Hyderabad
24 Oct
Winx Consulting
Hyderabad
Roles and Responsibilities :
- Handle inbound international calls from customers, resolving their queries and concerns in a timely and qualified manner.
- Process customer orders, resolve issues, and provide product information to ensure high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-4 years of experience in an inbound voice process environment (US Voice Process).
- Strong communication skills for handling international calls with diverse accents and languages.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
📌 Customer Service Executive (Hyderabad)
🏢 Winx Consulting
📍 Hyderabad