Job Summary

Production Stability Incident Management

Responsibilities

- Own L2/L3 production support for Java Spring Boot services, ensuring high availability and rapid recovery.
- Triage incidents, perform impact analysis, coordinate war rooms, and drive timely resolution within SLAs.
- Conduct root cause analysis (RCA) and implement corrective and preventive actions to reduce recurring issues.
- Diagnose issues across application, API, and infrastructure layers using logs, traces, and metrics.
- Debug Spring Boot applications, analyze thread dumps/heap behavior when needed, and address performance bottlenecks.
- Collaborate with development teams to propose code fixes, configuration changes, and protected rollout plans.
- Support workloads running on AWS, ensuring secure access, stable deployments, and reliable integrations with AWS services.
- Improve observability by tuning alerts/dashboards and defining actionable monitoring for critical customer journeys.
- Create and maintain runbooks, SOPs, knowledge articles, and incident postmortems.
- Drive continuous improvement through problem management, automation opportunities, and release/change readiness checks.




- Mentor junior support engineers and promote best practices in troubleshooting and incident handling.

Minimum Qualifications
- Bachelors or Masters degree in Computer Science/IT or related field (BTECH, BCA, MCA, MTECH).
- 810 years of experience in Production Support / Application Support for enterprise applications.
- Strong hands-on experience with Java and Spring Boot in production environments.
- Working experience supporting applications on AWS, including troubleshooting cloud-based deployments and services.
- Strong understanding of incident management, RCA, and operational processes with excellent communication skills.

Technical Requirements & Skills
- Java
- Spring Boot
- AWS / Amazon Web Services
- DevOps
- Cloud Platform
- Maintenance and Production Support process
- PLM Production Support process
- Incident management
- Root Cause Analysis
- Operational processes

Educational Requirements
- MCA
- MTech
- Bachelor of Engineering
- BCA
- BTech

Service Line

Application Development and Maintenance

📌 Production Support(java springboot+AWS) (Hyderabad)
🏢 Infosys
📍 Hyderabad