Must Have Skills/Project Experience/Certifications:
* 4-7 years of hands-on experience with the Qualtrics XM Platform.
* Experience leading end-to-end implementation of Customer Experience (CX) and/or Employee Experience (EX) programs.
* Strong expertise in survey design, workflows, dashboards, reporting, and XM Directory.
* Experience gathering business requirements and translating them into Qualtrics solutions.
* Experience with Qualtrics integrations (APIs, CRM, HRIS) and platform configuration.
* Strong analytical, problem-solving, stakeholder management, and client communication skills.
* Experience leading client discussions, solution design, and mentoring junior team members.
Certification:
* Qualtrics Platform Essentials and/or Qualtrics XM for CX/EX Expert Certification (preferred).
* Legacy Qualtrics CX/EX Technology Consultant certifications are also acceptable
Good to Have Skills/Project Experience/Certifications:
* Deliver Outcomes - Demonstrate a bias for speed and execution with sense of urgency.
* Operate as a Team Player - Work together to drive solutions with cross functional teams.
* Build Strong Partnerships - Demonstrate integrity and build trust with others.
* Strive for Excellence - Motivate self and others to achieve high standards and continuously improve.
* Effective communications skills: oral, written and listening.
* Comfortable with agile, dynamic, fast paced work workplace.
* Ability to learn new tools / technologies.
Education:
• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university