- Work Model: Work from Office.
- Education: Any graduate.
- Candidate Expectations: 15-17+ years of overall professional experience, with substantial experience in the BPO/outsourcing industry.
- Minimum 7-8 years of solid transition management experience with demonstrated ownership of complex transitions.
- Mandatory experience working with a leading international BPO / global outsourcing organization.
- Strong experience in end-to-end transition management, preferably across multiple processes, geographies and/or locations.
- Proven experience in managing multiple transitions simultaneously.
- Strong project/program management experience at a managerial or senior-management level within an outsourcing environment.

Detailed Job Description:

- Lead end-to-end transition programs from initial planning and solution design through execution, migration, stabilization and handover to operations.
- Develop detailed transition plans, timelines, milestones, dependencies, resource plans, governance structures and risk mitigation strategies.
- Ensure successful execution of transitions within agreed timelines, quality parameters and business objectives.




- Manage multiple transitions/programs concurrently, ensuring effective prioritization and resource allocation.
- Act as a Transition expert during client solutioning, due diligence, transition planning and process re-engineering initiatives.
- Partner with internal and external stakeholders to define transition strategy, scope, deliverables, milestones and success criteria.
- Lead transition governance with senior client stakeholders and internal leadership teams.
- Identify and proactively manage risks, issues, dependencies, escalations and change requests throughout the transition lifecycle.
- Ensure appropriate knowledge transfer, documentation, process readiness, resource readiness and operational preparedness before go-live.
- Monitor transition performance against agreed KPIs, SLAs, milestones and project plans and take corrective action where required.
- Drive process improvement, standardization and re-engineering opportunities as part of transition and transformation initiatives.

📌 Transition Leader - CMT (Hyderabad)
🏢 Golden Opportunities
📍 Hyderabad