24 Oct
|
Gratitude India
|
Kolkata
24 Oct
Gratitude India
Kolkata
Quality Analyst–Voice Advanced for an international electricity & gas utilities process. Responsible for monitoring & evaluating voice interactions, quality scoring, calibration, root-cause analysis, compliance checks, reporting, & coaching support.
Required Candidate profile
2–8years of experience, preferably3–6years in international voice customer service with1–2years in Quality Analyst/Quality Monitoring. Solid English communication, quality evaluation,RCA,calibration,
📌 Quality Analyst - Voice Advance_A_Kolkata (Kolkata)
🏢 Gratitude India
📍 Kolkata