Quality Analyst - Digital (Web Chat & Email) (Kolkata)

Quality Analyst - Digital (Web Chat & Email) (Kolkata)

24 Oct
|
Gratitude India
|
Kolkata

24 Oct

Gratitude India

Kolkata

Quality Analyst Digital responsible for monitoring and evaluating web chat, email and digital customer interactions. Assess communication, accuracy, compliance, chat flow and documentation. Conduct root-cause analysis, quality reporting, calibration.

Required Candidate profile

3–6years of international web chat, email or digital customer-care experience,including 1–2 years in Quality Analyst/Quality Monitoring. Excellent written English,analytical skills, quality assessment

📌 Quality Analyst - Digital (Web Chat & Email) (Kolkata)
🏢 Gratitude India
📍 Kolkata

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