Design and implement integrations between ServiceNow and external applications using:
- REST APIs
- SOAP Web Services
- Integration Hub
- MID Server
- ETL Platforms
- Event-based Integration Frameworks
- Architect data synchronization between ServiceNow CMDB, inventory systems, monitoring tools, OSS/BSS platforms, cloud platforms, and enterprise databases.
- Lead integration troubleshooting, optimization, and root-cause analysis.
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- CMDB
Develop and customize ServiceNow applications using:
- Business Rules
- Client Scripts
- Script Includes
- Flow Designer
- UI Policies
- UI Actions
- Record Producers
- Catalog Items
- Develop workflow automation and approval processes.
- Support platform upgrades, patching, deployments, and production support activities.
- Troubleshoot and resolve ServiceNow application and integration issues.
- Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
- Participate in code reviews and follow ServiceNow development best practices.
- Create technical design documents and unit test documentation.
- Support Agile delivery processes including sprint planning, development, testing, and deployment.
- 5-9 years of ServiceNow experience
- Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
- Experience with ServiceNow integrations and workflow automation.
- Experience working with enterprise customers in implementation or support projects.
- Positive understanding of ServiceNow development lifecycle and best practices.