CRM Executive Premium Clientele

Industry: Automotive & Luxury Lifestyle / Premium Surface Protection

Location: Banjara Hills, Hyderabad

Experience: 2-3 Years

Employment Type: Full-Time | WFO

Working Days :MondaySaturday | 10:00 AM - 6:30 PM

Compensation: 35,000 - 45,000 per month + incentives

About the Role

We are looking for a polished, mature and customer-focused CRM Executive to manage relationships with high-value, premium and BVIP clients throughout the complete customer journey.

The ideal candidate must have experience in a premium customer-facing workplace, particularly luxury interiors, home or lifestyle, with strong communication, relationship-building, follow-up and coordination skills.

The role requires someone who can confidently manage discerning clients, understand their expectations and deliver a personalised, discreet and elevated customer experience.

Key Responsibilities

- Build and maintain strong, long-term relationships with premium and BVIP clients.
- Manage the complete customer journey from enquiry and consultation through purchase and post-sales service.
- Understand client requirements and provide prompt, personalised follow-up.
- Maintain accurate CRM records, including:
- Client preferences
- Interaction history
- Requirements
- Follow-up schedules
- Customer commitments

- Coordinate appointments, consultations, quotations and showroom visits.




- Coordinate with Sales, Operations, Finance and Installation teams to ensure seamless service delivery.
- Track client commitments and proactively ensure timely execution.
- Handle customer queries, concerns and escalations with maturity, discretion and ownership.
- Identify opportunities for:

- Repeat business
- Referrals
- Cross-selling
- Upselling

- Maintain regular engagement with key clients and capture feedback.
- Prepare reports covering leads, follow-ups, quotations, conversions and client activity.

What We're Looking For (Mandatory Requirements)

- 2 - 3 years of relevant experience in a premium customer-facing role.
- Mandatory experience in luxury interiors, home or lifestyle.
- Proven experience directly handling high-value, discerning or BVIP clients.
- Excellent verbal and written English communication with a polished and professional communication style.
- Proficiency in Telugu and Hindi.
- Strong relationship management and follow-up skills.
- Excellent stakeholder coordination and organisational abilities.
- Strong CRM discipline and attention to detail.
- Ability to handle demanding and high-expectation clients with:
- Confidence
- Discretion
- Emotional maturity
- Professionalism

- Bachelor's degree in Business, Marketing, Commerce, Hospitality, Communications or a related field.

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