Key Responsibilities
Platform setup & implementation
• Assist with institution and account setup, provisioning, and basic configuration activities on digital learning platforms under supervision.
• Support trials, activations, and onboarding activities for new institutions by following defined processes and checklists.
• Help with content ingestion, access code generation, title mapping
• Learn platform workflows and common implementation scenarios through hands-on support activities. Reporting, dashboards & analytics
• Learn to build, update, and maintain usage reports, trackers, and dashboards with support from the team.
• Maintain reporting cadences such as daily, weekly, fortnightly, monthly, and ad hoc updates as required.
• Support data checks by validating key fields such as ISBN, institute name, tenure, licence balance, title mapping, and access status.
• Assist in preparing simple summaries and status updates for internal review discussions. Support & coordination
• Provide first-level support coordination for learner and institution requests by gathering required information and documenting updates.
• Support escalation follow-ups by tracking progress, coordinating with relevant owners, and documenting updates until closure.
• Route requests to the appropriate owner or team where specialist input or approval is required.
• Prepare, update, and maintain user manuals, process notes, and support materials for recurring activities. Learning Objectives
• Develop a working understanding of digital learning platform setup, access management, and customer onboarding workflows.
• Build confidence in using business tools such as Excel, PowerPoint, OneCRM, Smartsheet, and reporting templates.
• Learn how to coordinate across sales, support, implementation,



and operations teams to resolve routine requests.
• Strengthen professional communication, documentation, attention to detail, and stakeholder follow-up skills. Critical Controls As part of supervised support activities, the apprentice should learn to check and validate the following before a request is marked complete:
• ISBN, institute name, tenure, access codes, title mapping, and access confirmation.
• Licence balance, duplicate IDs, level or batch mapping, and correct entitlement details.
• Any open dependency that requires confirmation from a senior colleague or the relevant owner. Systems & Tools Excel
· PowerPoint
· OneCRM
· Smartsheet
· Digital learning platforms
· Internal reporting templates Candidate Profile
• Graduate or early-career candidate with an interest in digital products, customer support, technology operations, or education technology.
• Basic working knowledge of Excel and PowerPoint; willingness to learn reporting tools and operational systems.
• Clear written and verbal communication skills for support coordination, documentation, and stakeholder updates.
• Organised, detail-oriented, and able to follow defined processes, checklists, and reporting timelines.
• Cooperative mindset with a willingness to ask questions, learn from feedback, and support team priorities. Expected Outcomes from the Apprenticeship
• Practical exposure to digital learning platform implementation and support operations.
• Improved ability to manage task trackers, prepare simple reports, and communicate request status clearly.
• Better understanding of customer onboarding, access enablement, entitlement validation, and cross-functional coordination.
• Readiness to take on more complex operational responsibilities with experience and continued guidance.

📌 Apprentice, Portfolio Management (Bengaluru)
🏢 Pearson
📍 Bengaluru