Position: Store Manager
Department: Retail Operations
Reporting To: Area Business Manager (ABM) / Regional Manager
Location: Store Location

Key Responsibilities

1. Sales & Business Performance

- Drive store sales and achieve monthly, quarterly, and annual targets.
- Monitor key business metrics such as SPD, conversion, ATV, UPT, and productivity.
- Plan and execute local store marketing activities to increase footfall and sales.
- Identify opportunities to maximize revenue and profitability.

2. Team Management

- Lead, coach, and motivate store staff to achieve business goals.
- Conduct regular team briefings and performance reviews.
- Ensure adequate manpower planning, roster management, and attendance monitoring.
- Support recruitment, onboarding, training, and retention of employees.

3. Customer Experience

- Ensure exceptional customer service standards at all times.
- Resolve customer complaints and escalations promptly.
- Drive customer engagement and loyalty initiatives.

4. Store Operations

- Ensure compliance with SOPs, company policies, and operational guidelines.
- Maintain visual merchandising standards and store appearance.
- Ensure proper stock management, inventory accuracy, and shrinkage control.
- Coordinate with support functions for smooth store operations.

5. Compliance & Audit





- Ensure adherence to statutory, safety, and company compliance requirements.
- Maintain store records, documentation, and audit readiness.
- Ensure cash handling and billing processes are followed accurately.

6. Reporting & Analysis

- Prepare and share daily, weekly, and monthly business reports.
- Analyze store performance and implement corrective action plans.
- Track competition activities and market trends.

Eligibility Criteria

- Graduate in any discipline (Post Graduation preferred).
- 3-8 years of retail sales and store operations experience.
- Minimum 1-2 years of experience in a Store Manager role preferred.
- Robust leadership, communication, and team management skills.
- Proficiency in MS Excel and retail reporting.

Key Competencies

- Leadership & People Management
- Sales Orientation
- Customer Centricity
- Problem Solving
- Decision Making
- Planning & Execution
- Business Acumen

KPIs

- Sales Achievement (%)
- Store Productivity (SPD)
- Conversion Rate
- Staff Retention
- Customer Satisfaction Score
- Inventory Accuracy
- Shrinkage Control
- Compliance & Audit Scores

This JD is suitable for fashion, apparel, lifestyle, and value retail store o

📌 Store Manager (Hyderabad)
🏢 ABFRL
📍 Hyderabad