Key Responsibilities

- Handle day-to-day customer account servicing activities accurately and efficiently.
- Process account maintenance requests, customer information updates, and account-related transactions.
- Investigate and resolve account discrepancies, transaction issues, and customer service requests.
- Review account details and supporting documents to ensure accuracy and completeness.
- Handle customer disputes, including electronic fund transfer disputes, where applicable.
- Ensure compliance with banking procedures, internal controls, and applicable regulatory requirements.
- Perform data validation, reconciliation, and reporting activities.
- Identify errors, discrepancies, and opportunities for process improvement.

Mandatory Skills

- Experience in the banking or financial services domain.




- Knowledge of customer account servicing and account maintenance.
- Solid analytical, problem-solving, and data interpretation skills.
- Good knowledge of MS Excel and reporting activities.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to meet deadlines.

Preferred Skills

- Experience in US banking operations.
- Knowledge of Regulation E and electronic funds transfer disputes.
- Experience with ACH transactions, debit card disputes, or transaction investigations.
- Exposure to regulatory reporting, reconciliation, and compliance processes.

📌 Customer account servicing (Hyderabad)
🏢 CGI
📍 Hyderabad