Role & responsibilities

Key Responsibilities

1. Hard Services Operations (Core Execution)

• Operate and maintain all building engineering systems, including:

o HVAC systems (AHUs, FCUs, VRF/VRV units)

o Electrical systems (LT panels, UPS, DG sets)

o Plumbing systems and water supply

o Fire & life safety systems

• Ensure continuous operation and zero disruption of critical systems.

• Perform routine checks, readings, and log sheet updates.

• Identify early signs of equipment failure and take corrective action.

2. Preventive & Breakdown Maintenance

• Execute preventive maintenance schedules as per SOPs.

• Attend and resolve breakdown complaints within defined SLAs.

• Coordinate with vendors for specialized maintenance activities.

• Ensure proper closure of maintenance tasks with documentation.

3. Work Order & Helpdesk Management

• Receive, acknowledge, and execute work orders through CAFM/CMMS systems.

• Ensure timely closure of tickets with quality service delivery.

• Provide feedback and updates on task status.

• Maintain accurate records of all maintenance activities.

4. Technical Monitoring & Log Management

• Record and monitor:

o Electrical load readings

o DG fuel consumption

o HVAC performance parameters

o Water levels and pump operations

• Highlight abnormalities and escalate deviations.

• Maintain daily, weekly, and monthly logs.

5. Technical Transformation & Optimization (Execution Level)

A. Data Capture & Digital Adoption

• Ensure accurate data entry in:

o CAFM systems

o Energy monitoring tools

o Maintenance logs

• Support implementation of digital tools such as:

o IoT sensors

o Smart meters

o Automated monitoring systems

B. Energy & Efficiency Optimization

• Identify opportunities for:

o Reducing energy consumption

o Optimizing equipment usage

• Implement basic optimization actions such as:





o Switching schedules

o Load balancing

o Temperature optimization

• Support energy audits and improvement initiatives.

C. First-Level Troubleshooting & RCA Support

• Perform initial fault diagnosis for equipment failures.

• Assist senior engineers in root cause analysis (RCA).

• Implement corrective and preventive actions as directed.

D. Asset Care & Lifecycle Support

• Ensure proper handling and maintenance of equipment.

• Report aging equipment and recurring failures.

• Support asset tagging and documentation.

6. Safety, Compliance & EHS

• Ensure adherence to all safety protocols and procedures.

• Use appropriate PPE during operations.

• Support:

o Fire drills

o Emergency response

o Safety audits

• Ensure compliance with electrical and operational safety norms.

7. Vendor & Contractor Coordination

• Assist in supervising vendor activities on-site.

• Ensure vendors follow:

o Safety procedures

o Work permits

o Quality standards

• Verify work completion and report discrepancies.

8. Soft Services Coordination (Support Role)

• Coordinate with housekeeping and other teams when technical support is required.

• Ensure technical readiness of areas before cleaning or events.

9. Event & Meeting Support

• Ensure readiness of:

o Meeting rooms

o Conference facilities

o AV and electrical systems

• Provide technical support during events and client visits.

10. Builder / Landlord Coordination





• Report infrastructure issues to Facility Manager.

• Assist in resolving:

o Power supply issues

o Water supply disruptions

o Common area technical issues

11. Training & Skill Development

• Participate in:

o Technical training programs

o Safety training sessions

• Stay updated on new technologies and maintenance practices.

• Support onboarding of new technicians.

12. Reporting & Documentation

• Maintain accurate records of:

o Maintenance activities

o Equipment performance

o Incidents and breakdowns

• Submit daily shift reports to supervisors.

• Escalate major issues promptly.

13. Business Continuity Support

• Assist during:

o Power failures

o Equipment breakdowns

o Emergency situations

• Ensure backup systems (DG, UPS) are operational.

• Support execution of BCP procedures.

Key Performance Indicators (KPIs)

• Work order closure within SLA

• Equipment uptime and reliability

• Preventive maintenance completion rate

• Reduction in repeat breakdowns

• Accuracy of logs and documentation

• Energy-saving initiatives implemented

• Safety compliance adherence

Qualifications & Experience

• Diploma / ITI / Bachelors in Electrical / Mechanical Engineering

• 2–6 years of experience in facility management / engineering operations

• Experience in corporate / commercial facilities preferred

Key Competencies

• Robust technical fundamentals

• Hands-on troubleshooting skills

• Attention to detail

• Ability to work in shifts

• Team collaboration

• Basic digital and reporting skills

Tools & Systems

• CAFM / CMMS systems

• BMS (basic monitoring)

• Electrical and HVAC control panels

• MS Excel / reporting tools

Location : Hyderabad

HR : Mansi Tanwar

Suitable candidates can share their resume at [email protected]

📌 Senior Specialist-Workplace Services (Hyderabad)
🏢 R1 RCM
📍 Hyderabad