Company Description ANR Business Consulting provides smart, reliable offshore support that helps businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for clients seeking cost-effective growth. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables organizations to reduce costs, boost productivity, and maintain focus on strategic priorities. The company offers flexible, scalable business support tailored to each client’s needs, making it a trusted partner for growing businesses. Team members work in a dynamic environment that values professionalism, responsiveness, and continuous improvement. Role Description The Customer Support Assistant is a full-time remote role responsible for delivering prompt, accurate, and professional support to clients and their customers. Day-to-day tasks include responding to inquiries via email, chat, and phone, resolving issues, and providing clear information about products, services, and procedures. The role involves managing customer requests in ticketing or CRM systems, following up on open cases, and escalating complex issues when necessary. The Customer Support Assistant will collaborate with internal teams, assist with basic stock or order status checks as required, and support sales or account management activities by capturing customer feedback and identifying service improvement opportunities.



This role requires consistent adherence to service standards, detailed documentation of interactions, and a focus on delivering a positive customer experience. Qualifications
• Solid Customer Service skills, with experience handling inquiries, complaints, and issue resolution in a professional manner.
• Effective Communication skills, including clear written and verbal communication and active listening.
• Basic understanding of Stock Control or order tracking, with the ability to manage and report on inventory or availability information.
• Familiarity with Sales support, such as assisting with customer orders, upselling where appropriate, and supporting account management.
• Training and coaching capabilities, including the ability to learn new processes quickly and help others understand procedures or tools.
• Comfort working remotely, with strong time management, organization, and attention to detail.
• Proficiency with common office and communication tools (e.g., email platforms, chat applications, CRM or ticketing systems).
• Prior experience in customer support, call center, or administrative support roles is preferred.
• Ability to work collaboratively across cultures and time zones, maintaining a professional and inclusive approach.
• High school diploma or equivalent required; further education in business, communications, or related fields is an advantage.

📌 Customer Support Assistant (Noida)
🏢 ANR Business Consulting
📍 Noida