Company Description PropVIVO is a next-generation property management company focused on redefining Community Association Management. The organization is driven by a mission to create a new paradigm for how residential communities are managed and supported. PropVIVO is committed to nurturing strong, well-organized communities while delivering professional, reliable services to residents and association boards. The company aims to set new industry benchmarks through innovation, service excellence, and a resident-centric approach. Role Description The Customer Success Associate role at PropVIVO is a full-time, on-site position based in Surat. In this role, the associate will interact directly with residents and association stakeholders, addressing inquiries, resolving issues, and ensuring a positive experience across all touchpoints. Day-to-day responsibilities include managing customer communications, following up on service requests, gathering feedback, and supporting initiatives that enhance community satisfaction and engagement. The associate will monitor key customer success metrics, collaborate with internal teams to improve processes, and contribute to long-term customer retention efforts.



This role requires consistent presence on-site to understand community needs and provide responsive, high-quality support.

Location:
Surat Timings : 9:00 PM to 6:00 AM (US SHIFT) Days : Monday to Saturday (Alternate Saturdays off post probation) Qualifications
• Ability to manage Customer Engagement and build strong relationships with residents and association stakeholders.
• Experience in Customer Support, including handling inquiries, troubleshooting issues, and providing timely resolutions.
• Focus on Customer Satisfaction and Customer Retention, with a track record of improving the customer experience.
• Strong Analytical Skills to interpret feedback, identify trends, and suggest improvements to services and processes.
• Clear and skilled verbal and written communication skills.
• Organizational and time-management abilities to handle multiple requests and follow-ups efficiently.
• Comfort working on-site in a community environment and collaborating with cross-functional teams.
• Prior experience in property management, community association management, or customer-facing roles is an advantage.
• Relevant diploma or degree in Business, Management, Hospitality, or a related field is preferred.

📌 Customer Success Asscociate (Surat)
🏢 PropVIVO
📍 Surat