? We’re Hiring: Customer Support Executive | Remote Join Binary Geckos and become part of our growing team Are you passionate about helping customers, solving problems, and delivering exceptional support? We’re looking for a reliable, customer-focused Customer Support Agent with prior customer service experience and excellent English communication skills. Immediate joiners only Work Details ? Remote | Full-Time ? 6 Days a Week ⏰ Shift Timings (EST Timezone):
• 9:00 AM – 6:00 PM
• 3:30 PM – 12:30 AM Candidates must be comfortable working either of the above shifts, as assigned.

Key Responsibilities
• Handle customer queries through email, live chat, and phone.
• Strong hands-on experience in Customer Support / Voice Process
• ⁠Solid understanding of CS processes, KPIs, quality, and performance management.




• Manage support tickets and meet defined SLA timelines.
• Troubleshoot routine CRM-related issues and maintain accurate customer records.
• Coordinate with internal teams and follow up on unresolved concerns. What we're looking for:
• Prior customer service or customer support experience is mandatory.
• Excellent written and spoken English communication skills.
• Working knowledge of CRM platforms and ticketing systems.
• Personal laptop and reliable internet connection.
• Proactive, professional, and comfortable working in a fast-paced environment. If you have strong customer support experience, the ability to lead a team effectively and immediate joiner, we'd like to hear from you.

📌 Customer Support Associate (India)
🏢 Binary Geckos
📍 India