Role SummaryWe are seeking a skilled and motivated Senior Technical Support Engineer with strong expertise in Linux/UNIX systems, Kubernetes, and Shell scripting, along with hands-on experience in telecom protocols and online charging systems.
The ideal candidate will be responsible for ensuring system stability, handling incidents, and supporting business-critical applications in a high-availability workplace

Key Responsibilities

- Provide L2/L3 support for Online Charging Systems (OCS) and related telecom infrastructure.
- Perform preventive health checks, monitor network stability, and ensure optimal system performance.
- Handle incident management, including hot and critical issues, and perform KPI and traffic analysis.
- Configure and maintain business/tariff products and ensure accurate deployment.
- Work collaboratively with a team of skilled engineers to resolve complex technical issues.

Participate in 24/7 shift rotations, including weekends and holidays, as per business requirements

Job Requirements





- Strong knowledge of Linux/UNIX systems and Shell scripting.
- Hands-on experience with Kubernetes and containerized environments.
- Experience in a customer support environment, preferably in telecom or network services.
- Familiarity with incident, problem, and configuration management processes.
- Proficient in Couchbase, Elasticsearch, and Kafka.
- Strong logical and analytical skills with the ability to prioritize and multitask.
- Excellent verbal and written communication skills in English.
- Willingness to learn new technologies and stay updated with industry trends.
- 6 - 10 years of relevant experience in the above areas

Preferred Qualifications:

- Experience with monitoring tools and log analysis platforms.
- Exposure to Dev Ops practices and CI/CD pipelines.
- Knowledge of cloud platforms (AWS, GCP, or Azure) is a plus.

📌 Senior Technical Support Engineer - OSS/BSS (India)
🏢 Mavenir
📍 India