24 Oct
|
Acme Services Private
|
Mumbai
24 Oct
Acme Services Private
Mumbai
Job Description:
- Handling all logistics related queries which will be routed from the CS team through mails, chats, portal.
- Closing urgent deliveries, POD, disputed cases raised from customers.
- Closing all the cases for customers within defined TAT.
- Need to take ownership and close customer queries with a positive response.
- Enhances organization reputation by accepting ownership for accomplishing recent and different requests.
- Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries.
- Working with the CS team and other team members to improvise the process.
- Engaging with cross functional team.
📌 Customer services (Mumbai)
🏢 Acme Services Private
📍 Mumbai