Project Role : Service Management Lead

Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills : Service Management Framework Design and Implementation

Valuable to have skills : NA

Minimum 15 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Service Management Lead, a typical day involves overseeing the successful delivery of various programs, projects, or managed services. This role requires coordinating multiple projects by managing contracts and facilitating shared service collaboration. The position also entails building and nurturing strong relationships with key stakeholders and sponsors to secure their engagement and support, thereby advancing the strategic objectives of the organization.

The role demands continuous alignment of project goals with business priorities while ensuring smooth communication and coordination across different teams and service units.

Roles & Responsibilities:

- Expected to be a SME with deep knowledge and experience.
- Should have Influencing and Advisory skills.




- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
- Mentor and guide junior team members to foster professional growth and knowledge sharing.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Management Framework Design and Implementation.
- Strong expertise in designing and implementing service management frameworks that align with organizational goals.
- Experience in contract management and coordinating shared services across diverse teams.
- Ability to develop and maintain strategic relationships with stakeholders and sponsors.
- Skilled in program and project delivery management within complex service environments.
- Competence in problem-solving and providing scalable solutions that impact multiple teams.

Additional Information
- The candidate should have minimum 15 years of experience in Service Management Framework Design and Implementation.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

📌 Service Management Lead (Hyderabad)
🏢 Accenture in India
📍 Hyderabad