About 1X2 Network Founded in 2002, 1X2 Network has pioneered Virtual Gaming products and continues to be at the forefront of game development within the iGaming industry. With a portfolio of over 150 titles spanning Virtual Sports, Table Games, Slots, Instant Win and upcoming Multiplayer games, we work with more than 250 globally recognised operators including Bet365, BetVictor and Entain (Ladbrokes, Coral, bwin and more). Several brands form the wider 1X2 Network, each focused on delivering unique gaming experiences across different market sectors. Our key brands include Iron Dog Studio and 1X2gaming, alongside a broad network of development and distribution partners. The business operates across multiple international locations, with UK offices in Brighton and Brentwood, alongside offices in Malta and Hyderabad, supported by remote employees across the globe. Working at 1X2 Network At 1X2 Network, we work collaboratively and energetically to develop and distribute a successful portfolio of online and mobile iGaming products. We are committed to creating an workplace where employees can grow professionally, contribute meaningfully and develop long-term careers within the business.

We offer
a supportive and engaging workplace culture alongside opportunities for career progression, learning and development, and cross-functional collaboration with experienced colleagues across multiple disciplines. Employees also have opportunities to attend industry events, exhibitions and networking festivals where appropriate, supporting collaboration with both colleagues and global partners across the iGaming sector. The Role The Junior Operations Associate role sits within our Operations team and works closely with the Integrations team. You’ll be providing high-quality support to clients, monitoring systems in real-time, running daily reports, and helping ensure everything runs smoothly. We’re looking for someone organized, proactive,



and ready to learn—someone who’s happy to go above and beyond and take on additional responsibilities as they grow with the team.

Key Responsibilities
• Answering B2B clients’ enquiries via Ticketing System & Live Chat in line with SLA’s and KPI’s.
• Following standard procedures for proper escalation of unresolved issues to the relevant internal or external teams.
• Prioritising support tickets based on their impact on the business.
• Monitoring systems, dashboards, live alerts and offer real-time support to internal stakeholders and clients, reporting issues to the relevant departments.
• Running Daily Reports and Monitoring Systems, e.g. Players and Games Profit and Loss (P/L) reports, Games Return To Player (RTP%) reports, Unsettled Bets monitoring and reports to identify potential issues on the servers and raise them to internal or external teams.
• Big Win's verification for in-house games and with 3rd party providers.
• Open bets settling.
• Assisting the team with out-of-hours support where necessary Skills, Knowledge & Experience Essential
• Good written and spoken English, with the ability to communicate clearly and professionally with clients and internal teams.
• Strong numerical and analytical skills, with the ability to interpret reports, check data accurately and identify discrepancies or unusual activity.
• Working knowledge of Microsoft Excel or Google Sheets, including sorting, filtering and basic formulas.
• A logical approach to troubleshooting,



including gathering relevant information, documenting findings and following established escalation procedures.
• Ability to prioritise enquiries and operational tasks according to urgency, business impact and agreed service levels.
• Ability to maintain accurate records and follow documented procedures when handling client information, game results and transaction data. Desirable
• Previous experience in customer service, B2B support, technical support or an operations environment, including internships or work placements.
• Familiarity with ticketing systems, live chat platforms or monitoring dashboards.
• An interest in the iGaming industry and a basic understanding of concepts such as Return to Player (RTP), Profit and Loss (P/L), bet settlement and game rounds.
• Basic technical knowledge of web applications, APIs, log files or SQL to support investigation of operational issues Personal Attributes
• Strong communication and interpersonal skills
• Organised with good attention to detail
• Ability to work independently and collaboratively
• Proactive and adaptable approach to work
• Comfortable working within a fast-paced environment The Benefits of working at 1X2 Network
• Competitive salary
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We offer
long-term career prospects with opportunities for training and development.
• A fun working atmosphere amongst an enthusiastic and dynamic team.
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We offer
a stimulating work environment in a state-of-the-art, purpose-designed space, including free snacks and drinks. Diversity & Inclusion 1X2 Network is committed to creating an inclusive workplace where everyone feels respected, supported and valued. We welcome applications from individuals of all backgrounds and experiences and believe that diverse perspectives strengthen our teams, products and culture.

📌 Junior Operations Associate (Hyderabad)
🏢 1X2 Network
📍 Hyderabad