Company Description The Leather Laundry (TLL), established in 2015, is a specialized service brand dedicated to extending the life of luxury leather goods through expert repair and restoration. Founded by Mallika Sharma, TLL promotes sustainable luxury by focusing on meticulous care for handbags, shoes, leather jackets, and premium leather sofas. A team of skilled technicians delivers services such as cleaning, repairs, recoloring, stain removal, and deep sofa cleaning to restore items to their original elegance. TLL offers convenient door pick-up and drop-off services across India to support busy lifestyles. The company invites customers to embrace sustainable luxury by investing in the long-term care of their leather possessions. Role Description The Customer Support Representative internship role is an on-site position based in Mayur Vihar. Interns will handle customer inquiries via phone, chat, and email, providing transparent information about services, pricing, and order status. Daily tasks include logging and tracking service requests, coordinating with operations and technicians for updates, and resolving basic issues or escalating complex concerns.



The role involves maintaining accurate customer records, following up to ensure satisfaction, and supporting the team with feedback collection and service improvement initiatives. Interns are expected to uphold a professional, courteous manner and represent TLL’s commitment to sustainable luxury and high-quality service. Qualifications
• Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.
• Clear and professional Communication skills, both verbal and written.
• Ability to perform basic Troubleshooting to understand issues and guide customers to appropriate solutions.
• Attention to detail, reliable time management, and ability to work in a fast-paced on-site environment.
• Comfort using computers, CRM tools, or basic office software to manage customer interactions.
• Prior internship or experience in customer-facing roles is an advantage but not mandatory.
• Interest in fashion, luxury goods, or sustainability is a plus.

📌 Customer Support Representative (Delhi)
🏢 The Leather Laundry
📍 Delhi