Hands-on Client Servicing, Advertising Requests & Campaign Coordination
• Company: Jome Journey
•

Location:
Remote
• Employment: Full-time
•

Salary:
S$700–S$800 SGD per month, based on relevant experience and assessment (you would need to go through a minimum of 1 mth probation)
•

Experience:
At least three years of relevant digital marketing agency experience
• MUST be able to communicate good language comfortable speaking and good written skills Jome Journey is a Singapore-based digital marketing agency serving real estate clients. We are looking for an experienced, hands-on Account Manager who can manage client relationships independently while staying actively involved in daily advertising requests, campaign coordination and follow-ups.

Key responsibilities
• Manage daily client communications through WhatsApp, email and calls, providing transparent updates and responding professionally to enquiries and concerns.
• Pick up and follow through on advertising requests, including new campaigns, campaign changes, creative revisions and landing-page updates.
• Clarify client requirements by gathering objectives, campaign details, budgets, materials and deadlines before preparing clear briefs for the team.
• Coordinate with marketers, designers, callers and web support to assign the right tasks, confirm timelines and keep work moving.
• Follow up on approvals, revisions, reports and outstanding decisions, identifying blockers and escalating delays before they affect delivery.
• Check completed work against the agreed request, confirm delivery or launch status with the responsible team and update the client.
• Review and discuss campaign performance, including click-through rate, cost per click, cost per lead, lead volume and lead quality. Explain confirmed findings clearly and ask relevant questions.
• Translate client feedback into actionable marketing discussions, contributing informed suggestions about messaging, creatives, landing pages and lead follow-up.




• Lead client conversations and manage expectations around service scope, campaign performance, deliverables and timelines.
• Handle dissatisfaction and coordinate corrective action, communicating next steps and checking whether the concern has been addressed.
• Maintain accurate account records covering requests, commitments, approvals, deadlines and unresolved matters. Follow up on payments, renewals and relevant lead-management or automation requests.
• Support client retention by identifying concerns early and working with the delivery team on improvement and renewal plans.

Requirements:
• At least three years of digital marketing or performance marketing agency experience, including direct ownership of multiple ongoing client accounts.
• Proven experience leading client calls, explaining campaign results, handling difficult conversations and coordinating internal delivery.
• Practical understanding of Meta Ads, Google Ads and lead-generation campaigns, beyond familiarity with marketing terminology.
• Strong written and spoken English, with the ability to communicate naturally and handle routine client discussions without management drafting responses.
• Strong organisation, attention to detail and follow-through, with the ability to prioritise requests and work without repeated reminders.
• Consistent availability during agreed

working hours
. Any overlapping professional commitments that could affect the role must be disclosed.
• Experience with Singapore clients or real estate marketing is an advantage, but not mandatory.
• General customer-service, virtual-assistant, sales or social-media posting experience alone does not meet this role’s requirements.
• This is a hands-on account-management role, not a purely strategic or supervisory position.
• Technical specialists handle campaign execution, optimisation, design and web development. You must understand the work sufficiently to brief them, ask useful questions and communicate accurately with clients.
• Applicants should already have the fundamentals of agency client management.

📌 Senior Digital Marketing Account Manager (India)
🏢 Jome Journey
📍 India