Job Description
– Team Lead
- Counselling (Bengali & Odia)

About the Role
We are looking for an experienced Team lead – Counselling to lead and manage the counselling team catering to Bengali
- and Odia-speaking students and parents for NEET/JEE preparation programs. The role involves driving counselling conversions, managing team performance, ensuring a strong student/parent experience, and achieving enrolment and revenue targets.

Key Responsibilities
1. Team Management
• Lead, mentor, and manage a team of counsellors handling Bengali
- and Odia-speaking students and parents.
• Set daily, weekly, and monthly targets for the counselling team.
• Monitor individual and team performance through key metrics such as calls, connects, counselling sessions, conversions, and revenue.
• Conduct regular team huddles, performance reviews, and coaching sessions.
• Identify performance gaps and implement corrective action plans. 2. Counselling & Sales
• Ensure counsellors effectively understand student requirements and recommend suitable programmes.
• Handle escalations and complex counselling cases involving students and parents.
• Support the team in high-value or difficult conversions.
• Ensure effective follow-up with leads to maximize conversion and reduce lead leakage. 3. Regional & Language Ownership
• Manage counselling operations for the Bengali and/or Odia-speaking market.




• Ensure counselling communication is culturally relevant and effective for the target audience.
• Support the team in communicating course perks, academic offerings, fee structures, scholarships, and other relevant information in the respective regional language. 4. Performance & Business Management
• Track daily sales and conversion performance against assigned targets.
• Analyze lead funnel, conversion ratios, productivity, and revenue metrics.
• Prepare and share regular performance updates with management.
• Develop strategies to improve lead-to-enrolment conversion and counsellor productivity.
• Work closely with marketing, academic, operations, and business teams to improve the overall funnel. 5. Quality & Process Management
• Ensure adherence to counselling processes, scripts, CRM usage, and defined SOPs.
• Conduct call audits and provide actionable feedback to counsellors.
• Maintain high standards of student and parent experience.
• Ensure accurate and timely CRM/data updates by the team.
• Preferred Experience
• Experience handling regional-language counselling teams.
• Experience managing high-volume inbound/outbound leads.
• Proven track record of achieving enrollment and revenue targets. Interested candidates can email a CV at [email protected]

📌 Team Lead (Noida)
🏢 PW (PhysicsWallah)
📍 Noida