Job Summary

Meet the Team

Join Splunk s Global Major Incident Management team , where you ll lead the response to high-priority, customer-impacting incidents. You ll partner with customers, engineers, support teams, and senior leaders to drive swift resolution and service recovery.

Responsibilities

- Own P0/P1 incidents from initial triage through resolution.
- Coordinate cross-functional teams, resources, and dependencies during critical situations.
- Provide clear, timely updates to customers, stakeholders, and executives.
- Lead Major Incident Reviews and contribute to Root Cause Analysis and continuous improvement.
- Translate complex technical issues into clear, business-friendly communication.

Minimum Qualifications

- 3+ years of experience in Major Incident, Critical Incident, Escalation Management, or Technical Support within an enterprise technology environment.
- Strong communication, stakeholder management, and decision-making skills.




- Ability to prioritize and operate effectively in high-pressure situations.
- Experience managing multiple incidents and working across teams.
- Flexibility to work a 4x10 schedule , including evenings, early mornings, and/or weekends.

Preferred Qualifications

- Knowledge of ITIL, Incident Management, and Problem Management frameworks.
- Basic understanding of cloud technologies .
- Experience with Jira, Salesforce (SFDC), and Confluence .
- Experience working with senior/executive stakeholders.
- Robust customer-success mindset and focus on continuous service improvement

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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