Role Overview :

The US Tax Analyst (Calling/Support) interacts directly with US-based individual or business taxpayers over the phone and via digital channels to explain tax drafts, collect missing documents, and guide clients through the IRS tax preparation process.

Key Responsibilities :

- Client Calling & Communication: Call US clients to explain Form 1040 (individual income tax returns), draft tax filings, or discuss financial details

- Query Resolution: Answer inbound/outbound calls and emails regarding tax returns, documentation requests, and basic tax rules.

- Information Gathering: Collect missing details, clarify financial data, and coordinate with internal tax preparation teams.

- Data Management: Update Customer Relationship Management (CRM) or ticketing tools with detailed call logs and client responses.

- Compliance Support:



Ensure client interactions adhere to basic US tax workflows and data privacy standards.

Requirements & Qualifications :

- Experience: Prior work experience in US taxation (calling, customer support, or basic tax preparation).

- Communication Skills: Excellent spontaneous verbal communication, active listening, and a explicit accent/articulation suited for US voice processes.

- Technical Knowledge: Basic familiarity with US individual tax concepts (such as Form 1040) and IRS document guidelines.

- Computer Skills: Basic proficiency in office software, email, and CRM/ticketing tools.

- Shift Flexibility: Willingness to work in night shifts to align with US business hours.

📌 International Voice Process - ( Tax Analyst ) (Hyderabad)
🏢 Xonobics IT Services
📍 Hyderabad