Employment Mode: Mandatory WFO (5Days Monday to Friday)
Shifts: Rotational Shifts
Looking for excellent communication skills
Job Description:
- Manage end customer communication.
- Provide solutions based on standard SOPs.
- Responsible for the day- to-day support of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.
- Provide support to our client in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7
- Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner
- Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Linux OS, Oracle databases and other related technologies.
- Respond to client problems (phone/portal) voice support (Inbound / Outbound),
Log and document incidents within a ticketing system (Auto generated tickets).
- Refer incidents to senior team when an incident is beyond their scope.
- Ensure SLAs are met and delivered according to Support specification.
- Participate in sharing knowledge and publishing Knowledge articles.
If interested in above JD please share your profile to (HIDDEN TEXT) with below details:
Total Experience:
Relevant Experience in application / Technical support (L1/L2 Support):
Current CTC:
Expected CTC:
Date of Birth:
PAN Number:
Notice Period:
LWD if serving NP:
Current Location:
Are you ready to relocate to Gurugram location:
Are you fine with 5Days work from office (WFO):
Availability for virtual interview (MS Teams) on 3rd Oct between 11-5PM please specify timings will share invite accordingly.