Total Experience - 5 to 14 Years

Location - Kochi

Notice Period - Immediate

Work mode - Work from office

Required Skills & Competencies

- Business Analysis
- Business process analysis and modelling
- Requirements elicitation and documentation
- Gap analysis
- Process mapping and workflow documentation
- User story and use case development
- Functional & Technical Knowledge
- Strong understanding of Salesforce ecosystem
- Understanding of web and mobile application architectures
- Knowledge of enterprise application integrations
- Familiarity with APIs, middleware, and data flows
- Ability to interpret technical designs and convert them into business-readable documentation
- Documentation & Communication
- Exceptional documentation and technical writing skills
- Ability to simplify complex technical concepts for non-technical audiences
- Strong presentation, facilitation, and communication skills
- Ability to produce structured, qualified, and reusable knowledge assets
- Interpersonal Skills
- Strong stakeholder management
- Collaborative working style
- Active listening and interviewing skills
- Strong problem-solving mindset
- Attention to detail
- Technology Literacy




- Understanding of enterprise systems and digital platforms
- Familiarity with CRM implementations and support operations
- Experience working in Agile and product delivery environments
- Knowledge of process modelling tools and documentation platforms

Preferred Qualifications

- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.
- Salesforce certifications are an advantage.
- Business Analysis certification (CBAP, PMI-PBA, ECBA, or equivalent) preferred.
- Experience with tools such as:

Salesforce

Jira

Confluence

Visio/Lucidchart/Draw.io

Microsoft 365 Suite

SharePoint

Experience Required

- 5+ years of experience as a Business Analyst, Functional Consultant, or Techno-Functional Analyst.
- Experience working with Salesforce implementation, enhancement, or support teams.
- Experience documenting enterprise business processes and system landscapes.
- Experience supporting digital applications, CRM platforms, and integrated enterprise solutions.

📌 Lead Business Analyst (Kochi)
🏢 DBiz.ai
📍 Kochi