About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Candidate should have 1 to 3 year of experience in Telecom/ISP domain

Basic understanding of telecom standards & protocols

Knowledge on Microsoft Office applications

Coordination skills and taking the right approach logically

Responsible for Delivery of services for international customers

OLO - Delivery Management

Supplier co-ordination for service delivery

Ensures that all installation functions are performed in a timely fashion to meet agreed SLA s.

Perform escalation management, wherever necessary and in case project is in jeopardy.

Customer communications and KCIs (Keep Customer Informed)

Ensure customer-end service readiness

End to end order management for smooth delivery

Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix

Robust Verbal and written communications skills

📌 Jr Customer Service Executive - Platform Planning & Network Design (Chennai)
🏢 Tata Communications
📍 Chennai