? We’re Hiring: Customer Support Executive | Remote

Join Binary Geckos and become part of our growing team!

Are you passionate about helping customers, solving problems, and delivering exceptional support? We’re looking for a reliable, customer-focused Customer Support Agent with prior customer service experience and excellent English communication skills. Immediate joiners only!

Work Details

? Remote | Full-Time

? 6 Days a Week

⏰ Shift Timings (EST Timezone):

- 9:00 AM – 6:00 PM
- 3:30 PM – 12:30 AM

Candidates must be comfortable working either of the above shifts, as assigned.

Key Responsibilities:

- Handle customer queries through email, live chat, and phone.
- Robust hands-on experience in Customer Support / Voice Process
- ⁠Strong understanding of CS processes, KPIs, quality, and performance management.




- Manage support tickets and meet defined SLA timelines.
- Troubleshoot routine CRM-related issues and maintain accurate customer records.
- Coordinate with internal teams and follow up on unresolved concerns.

What we're looking for:

- Prior customer service or customer support experience is mandatory.
- Excellent written and spoken English communication skills.
- Working knowledge of CRM platforms and ticketing systems.
- Personal laptop and reliable internet connection.
- Proactive, professional, and comfortable working in a fast-paced environment.

If you have strong customer support experience, the ability to lead a team effectively and immediate joiner, we'd like to hear from you.

📌 Customer Support Associate / Executive (India)
🏢 Binary Geckos
📍 India