Company Description Moustache is a hospitality brand offering a nationwide network of resorts, upscale accommodations, and vibrant community living spaces across 20+ locations in India. The company curates distinctive travel experiences for guests seeking something beyond the ordinary, combining adventure, comfort, and local culture. As an empanelled organization with the Madhya Pradesh Tourism Board, Moustache actively promotes tourism and adventure experiences in the region.

The brand has earned the trust of over 2 million guests, including a large number of international and solo travelers, and is recognized with honors such as the Hoscar Award 2020 for Best Hostel in India and TripAdvisor’s Traveller’s Choice Award.

Role Description This is a full time, on-site Front Office Associate role based in Goa, India.

The Front Office

Associate will welcome guests, manage check-ins and check-outs, and handle reservation-related queries at the reception. The role involves answering phone calls, responding to emails, and providing accurate information about services, facilities, and local attractions. The associate will maintain a professional front desk environment, coordinate with housekeeping and other departments,



and ensure guest requests and issues are addressed promptly. Daily responsibilities also include managing basic cash and billing procedures, updating guest records, and supporting overall guest satisfaction through courteous and efficient service.

Qualifications

- Candidates should possess strong Customer Service and Communication skills to interact effectively with diverse guests and team members.
- Candidates should possess Receptionist Duties and Check-in skills to manage front desk operations, reservations, and guest arrivals and departures.
- Candidates should possess Phone Etiquette skills to handle calls professionally, manage inquiries, and route information accurately.
- Basic proficiency in computer and reservation systems; familiarity with hotel management software is an advantage.
- Good spoken and written English; knowledge of additional regional or foreign languages is beneficial.
- Ability to work in rotating shifts, weekends, and holidays as required in hospitality operations.
- Prior experience in front office or hospitality roles is preferred but not mandatory; a customer-focused mindset is essential.

📌 Community Manager (Goa)
🏢 Moustache
📍 Goa