Position Description:

Company Profile:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Perks for full time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Delivery Director
Position: Director Consulting Delivery
Experience: 18+ Years
Category: Software Development/ Engineering
Main location: Bangalore
Job Code: J0826-0533
Employment Type: Full Time

Job Description:

We are seeking an experienced Delivery Director to lead a portfolio of strategic clients, driving delivery excellence, customer success, business growth, AI-led transformation, and Global Capability Center (GCC) enablement. The role is accountable for end-to-end service delivery, operational governance, financial performance, and executive stakeholder management while leading a high-performing organization of 150–200 professionals.
The successful candidate will combine strong delivery leadership with commercial acumen, transformation expertise, and the ability to leverage AI, automation, and modern technology practices to deliver measurable business outcomes and accelerate customer growth.
Key Responsibilities:
• Lead end-to-end delivery of complex Infrastructure, Cloud, and Managed Services engagements.
• Manage a delivery organization of 150–200 associates, fostering a high-performance culture focused on customer success, operational excellence, and continuous improvement.
• Own customer satisfaction, service quality, contractual commitments, executive governance, and long-term strategic relationships.
• Drive IT Operations across Infrastructure Services, Cloud, Digital Workplace, Network, Security, Database, and Enterprise Operations.
• Ensure delivery excellence through ITIL-based Service Management, governance,



SLA/KPI compliance, risk management, and continual service improvement.
• Lead infrastructure modernization, cloud transformation, platform engineering, automation, AI adoption, and digital operations initiatives to improve efficiency, resilience, and customer experience.
• Drive AI-led transformation by embedding Generative AI, AIOps, intelligent automation, and digital engineering practices into delivery operations to enhance productivity, quality, and business value.
• Partner with Global Capability Centers (GCCs) to establish scalable delivery models, strengthen engineering capabilities, accelerate innovation, and enable strategic transformation for customers across the region.
• Drive business growth by identifying cross-sell and upsell opportunities, supporting solutioning and proposals, expanding service offerings, and partnering with Sales and Consulting teams to grow existing accounts.
• Govern large programs, transitions, and strategic transformation initiatives, ensuring delivery within scope, schedule, budget, quality, and customer expectations.
• Manage portfolio financial performance, including revenue, profitability, forecasting, resource utilization, and cost optimization.
• Build trusted advisor relationships with senior customer executives and conduct operational, strategic, and executive business reviews.
• Develop future leaders and foster a culture of innovation, collaboration, accountability, and continuous learning.
Experience & Qualifications
• 18+ years of experience in IT Services, Infrastructure, Cloud, or Managed Services.
• Proven leadership experience managing delivery organizations of 150–200+ professionals.
• Strong experience in IT Operations, Infrastructure Services, Service Management, Digital Transformation, and Cloud Operations.
• Proven track record of driving business growth, customer expansion, and commercial outcomes within existing accounts.
• Experience leading AI, automation, cloud, and modernization initiatives that improve operational efficiency and customer outcomes.
• Experience working with or enabling Global Capability Centers (GCCs) to scale delivery, engineering, and transformation capabilities.
• Strong understanding of contract governance, SLA management, financial management, and executive stakeholder engagement.
Preferred Skills :
• Infrastructure & Cloud Operations
• ITIL Service Management & Operational Governance
• AI, Generative AI, AIOps & Intelligent Automation
• Cloud & Infrastructure Transformation
• Project, Program & Transition Management




• ServiceNow & Enterprise ITSM Platforms
• SRE, Platform Engineering & Observability
• GCC Operating Models & Distributed Global Delivery
• Business Development & Account Growth
Leadership Competencies
• Strategic Leadership
• Customer-Centric Mindset
• Commercial & Financial Acumen
• Executive Stakeholder Management
• Business Growth & Account Development
• AI & Digital Transformation Leadership
• GCC & Global Delivery Leadership
• People Leadership & Talent Development
• Operational Excellence
• Innovation & Continuous Improvement
Success Measures
• Customer Satisfaction (CSAT/NPS)
• SLA & Operational Performance
• Revenue Growth & Portfolio Profitability
• Business Expansion & Account Growth
• AI & Automation Adoption
• GCC Delivery Maturity & Innovation
• Successful Transformation Outcomes
• Employee Engagement & Leadership Development
#LI-SA2
Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

- Cost Management
- Delivery management
- Delivery Support
- Sales Support
- Service Level Management (SLM)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Director Consulting Delivery (Bengaluru)
🏢 CGI
📍 Bengaluru