Company Description ANR Business Consulting provides smart, reliable offshore support that helps businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for clients seeking flexible, scalable services. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables organizations to reduce costs, boost productivity, and stay focused on growth.

Prospective team members join a partner-focused environment where quality, responsiveness, and long-term client success are prioritized.

Role Description The Assistant Manager Customer Support is a full-time remote role responsible for overseeing daily customer support operations and ensuring high service quality. This role includes supervising support representatives, managing schedules, monitoring performance metrics, and handling escalated customer inquiries across multiple channels.

The Assistant

Manager will collaborate with internal teams to resolve complex issues, improve support processes, and maintain strong customer satisfaction levels. Day-to-day responsibilities also involve analyzing support data, preparing reports, contributing to training and development initiatives,



and supporting the implementation of tools and workflows that enhance the customer experience.

Qualifications

- Solid customer-facing skills, including Customer Service and Customer Support, with a focus on building positive, professional relationships.
- Experience driving Customer Satisfaction through quality interactions, issue resolution, and continuous service improvement.
- Analytical Skills to assess support metrics, identify trends, and recommend actionable improvements.
- Technical Support capabilities to troubleshoot common issues, collaborate with IT teams, and guide customers through solutions.
- Previous experience in a supervisory or team lead role within customer support or contact center environments.
- Excellent written and verbal communication skills and the ability to manage remote teams effectively.
- Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced setting.
- Proficiency with CRM, ticketing, and communication tools; familiarity with offshore or BPO operations is an advantage.
- Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.

📌 Assistant Manager Customer Support (India)
🏢 ANR Business Consulting
📍 India