Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow

Positive to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with multiple system elements to maintain business continuity and support operational efficiency through effective problem resolution and system oversight.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure timely resolution of system issues and enhance overall system performance.
- Document and communicate findings and solutions clearly to stakeholders to support knowledge sharing and continuous improvement.
- Assist junior team members by providing guidance and support to foster their professional growth and development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow.
- Robust troubleshooting and problem-solving abilities related to enterprise software applications.
- Experience in incident management and root cause analysis within complex IT environments.
- Ability to work with system logs, monitoring tools, and diagnostic utilities to identify and resolve issues.
- Good communication skills to effectively interact with technical teams and business users.
- Familiarity with IT service management processes and best practices.

Additional Information
- The candidate should have minimum 3 years of experience in ServiceNow.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru