Job Overview:

We are looking for an experienced Technical Lead with solid expertise in ServiceNow , specifically in implementing and managing HAM Pro , SAM Pro , CMDB , Discovery , and other IT Service Management (ITSM) modules. This role requires leading a team of developers/administrators, developing solutions, and collaborating with clients to ensure the optimal configuration and implementation of ServiceNow capabilities.

The ideal candidate will have extensive experience in ServiceNow implementations and integrations, along with a deep understanding of Asset Management , Service Management , Operations Management , and Configuration Management Database (CMDB). You will be responsible for managing development activities, guiding junior team members, and implementing best practices across various ServiceNow modules.

Key Responsibilities:

Leadership and Team Management:

- Lead a team of ServiceNow developers/administrators , providing guidance and mentorship.
- Ensure that junior team members are continuously developing their skills and achieving team goals.
- Participate in weekly client meetings, discussing progress, issues, and aligning on new requirements.
- Coordinate with Subject Matter Experts (SMEs) for client requests and needs.

ServiceNow Module Implementation:

- Implement ServiceNow HAM Pro (Hardware Asset Management), SAM Pro (Software Asset Management), and CMDB solutions.
- Lead the design, development, and configuration of ITAM and ITSM workflows, including lifecycle processes, normalization, and workspace enablement.
- Plan and implement solutions for new features, capabilities, and system integrations with ServiceNow, addressing user/system requirements.
- Oversee the integration and automation capabilities of ServiceNow , focusing on leveraging out-of-the-box capabilities for business services.

Best Practices and Solutions Development:





- Follow industry-leading practices for configuring and maintaining ServiceNow implementations.
- Develop solutions to ensure seamless integrations across the ServiceNow platform , leveraging Flow Designer , Business Rules , and Script Includes .
- Use GlideRecord and other ServiceNow scripting technologies for efficient querying and optimization of platform performance.

Client Engagement and Communication:

- Educate clients on ServiceNow best practices and functionality.
- Provide technical presentations, answer client queries, and suggest improvements to optimize their ServiceNow environment.
- Develop and execute ServiceNow roadmaps aligned with business needs and the platform owner's vision.
- Document configurations, development processes, and technical details, including training materials .

Technical Skills and Development:

- Ensure best practices for the development and configuration of ServiceNow modules like ITSM Pro, ITOM Pro, CMDB, and others.
- Collaborate with cross-functional teams to enhance ServiceNow functionality and integrations.
- Continuously evaluate and improve the ServiceNow environment , ensuring alignment with business needs and industry standards.

Required Experience / Skills:

- ServiceNow CIS-HAM Certification (Hardware Asset Management).
- ServiceNow CIS-SAM Certification (Software Asset Management).
- ServiceNow CSA Certification (Certified System Administrator).
- ServiceNow CMDB MicroCerts (preferred).
- JavaScript experience (4+ years).
- Hands-on experience with ServiceNow HAM Pro , SAM Pro , CMDB , and Discovery modules.
- Proven experience with ServiceNow Integrations (external systems).
- Knowledge of ITIL V3 or V4 Foundations.
- Strong understanding of ITAM processes , Software Asset Management , and Hardware Asset Management .
- Agile methodologies (Scrum or Kanban) experience.
- Experience with tools like MS SCCM , I

📌 ServiceNow ITAM, CMDB (Pune)
🏢 Jade Global
📍 Pune