ROLE PURPOSE
The Service Technician is a field service role created to expand service coverage in underpenetrated city clusters and support in routine break-fix, preventive maintenance and warranty work in order to increase overall service market share through wider geographic reach.
KEY RESPONSIBILITIES
Field Service Execution

Attend assigned break-fix and routine maintenance calls at customer sites within the assigned cluster
Execute preventive maintenance (PM) jobs and warranty calls as per CSD plan
Diagnose first-level issues; escalate complex faults to the on-roll Service Engineer or Regional Service Manager
Complete service reports, machine readings and job sheets in the field service / dispatch tool

Spare Parts & Upsell Referral

Identify spare-parts requirements at the customer site and raise demand through the spares process
Flag upsell opportunities (genuine parts replacement, retrofit) to the assigned KAM, if any, or to Regional Service Manager

Productivity & Compliance

Adhere to dispatch / scheduling assigned by the Regional Service Manager
Maintain tools, safety gear and service kit per Milacron standards
Follow safety protocols at all customer sites

SUCCESS METRICS / KPIS

Service Quality

Productivity

Commercial Contribution

First-time-fix rate (L1 / routine calls)




Service NPS at assigned customers

Calls closed per day / week vs. target
Productive visits % (% of revenue-generating visits)
Chargeable SE Utilization %
PM compliance % (jobs done on schedule)

Number of spare-parts referrals raised

KEY SKILL REQUIREMENTS

Skill Dimension

What We Are Looking For

Technical

Diploma in Mechanical, Electrical or Mechatronics
Working knowledge of injection-moulding machines or similar industrial equipment (training will be provided)
Ability to diagnose first-level mechanical / electrical / hydraulic faults

Operational

Use of field service / dispatch / scheduling tools
Job sheet, machine reading and basic reporting discipline

Behavioural

Customer-first mindset and discipline at site
Willingness to travel within assigned cluster
Reliability and safety consciousness

EXPERIENCE PROFILE

Diploma in Mechanical, Electrical, Electronics or Mechatronics
2–5 years of field service experience on industrial equipment (injection moulding preferred but not mandatory)
Comfortable with field travel within the assigned city cluster
Basic English / regional language proficiency for site communication and reporting

#LI-VU1

📌 AM Supply - Technician (Ahmedabad)
🏢 Milacron
📍 Ahmedabad