AI Officer –

Job Description

Location:
Trivandrum, India Reporting To: IT Manager

Experience:
Minimum 4 years of practical AI-related experience

About the Role
We are looking for a hands-on, creative and self-motivated AI Officer to develop and implement AI solutions across the organization. This is a practical AI implementation role focused on building, configuring, integrating, testing and deploying AI solutions that improve business operations.

Key Responsibilities
• Develop and deploy AI Agents and Agentic AI solutions for functions such as customer service and lead generation.
• Build and manage AI-powered chatbots and virtual assistants for customers and employees.
• Develop multi-agent and multi-step AI workflows with appropriate human oversight.
• Identify repetitive and time-consuming processes that can be automated using AI.
• Develop AI-assisted workflows for insurance quotations, customer service, claims support, marketing, sales, administration, operations and management reporting.
• Develop internal AI assistants and knowledge systems using company documents, procedures, policies and databases.
• Work with Generative AI and LLMs and integrate them into practical business applications.
• Develop and implement RAG (Retrieval-Augmented Generation) solutions.
• Develop AI-powered tools to improve employee productivity and customer experience.
• Test and monitor AI solutions for accuracy, reliability, security, privacy and performance.
• Establish appropriate human-in-the-loop controls for critical AI processes.
• Train employees on effective and responsible AI usage.




• Research emerging AI technologies and recommend practical applications.
• Work directly with management and different departments to convert business requirements into working AI solutions. Requirements Technical Skills Robust practical knowledge in several of the following:
• AI Agents
• Agentic AI
• Chatbots
• Generative AI
• Large Language Models (LLMs)
• Prompt Engineering
• RAG
• Workflow Automation
• AI Assistants
• Knowledge Bases
• Document AI
• Data Extraction
• AI Integrations
• Multi-Agent Systems Platforms & Technologies Experience with platforms and technologies such as:
• OpenAI / OpenAI APIs
• Claude / Claude API
• Claude Code
• Azure AI
• n8n
• Make
• Zapier
• LangChain
• Python
• Vector Databases
• Similar AI and automation technologies Candidate Profile The ideal candidate should:
• Have at least 4 years of practical AI-related experience.
• Have hands-on experience developing or implementing AI agents, chatbots, AI assistants or automated workflows.
• Be self-motivated, curious, creative and solution-oriented.
• Be capable of taking an AI project from idea to implementation independently.
• Enjoy experimenting with emerging AI technologies and identifying practical business applications.
• Understand business problems and design appropriate AI solutions.
• Have knowledge of AI security, data privacy, testing, governance and responsible AI implementation.
• Possess strong analytical and problem-solving skills.
• Communicate effectively with both technical and non-technical stakeholders

📌 AI Officer (India)
🏢 Exalans & Hunar
📍 India