1. HR Business Partnering
• Act as the HR point of contact for assigned Freight Forwarding business locations/functions and provide timely support on people-related matters.
• Understand business manpower and employee requirements and coordinate with relevant teams for resolution.
• Support People Managers in implementing HR policies, processes and annual people initiatives.
• Provide practical HR guidance to managers on employee lifecycle and workplace matters.
• Escalate complex, sensitive or business-critical matters to the Business Unit DGM HR with relevant facts and recommendations. 2. HR Process & Policy Execution
• Ensure timely execution of periodical HR processes including performance management, goal setting, employee confirmations, talent reviews, engagement initiatives and other people processes.
• Drive adherence to defined HR processes and timelines across assigned business areas.
• Identify process gaps and recommend improvements to the Business Unit DGM HR.
• Ensure effective communication and implementation of HR policies across the business. 3. Workforce & Manpower Coordination
• Maintain visibility of headcount, vacancies, new joiners, exits, transfers and other workforce movements for assigned areas.
• Coordinate with business managers and Talent Acquisition on manpower requirements and recruitment priorities.
• Support manpower planning through accurate workforce data and business inputs.
• Monitor open positions and recruitment progress and highlight delays or critical gaps.
• Support internal movements, transfers and organizational changes as required. 4. Performance Management
• Coordinate the performance management cycle for assigned teams and ensure completion within defined timelines.
• Support managers in goal setting, mid-year reviews and year-end evaluations.
• Track completion and identify gaps in performance management processes.
• Support managers in handling performance concerns and documentation of Performance Improvement Plans.
• Escalate recurring or significant performance concerns to the Business Unit DGM HR. 5. Employee Engagement & Employee Connect
• Execute employee engagement initiatives across assigned Freight Forwarding business locations/functions.
• Conduct regular employee connects, focus groups and one-on-one interactions to understand employee concerns.
• Track employee feedback and ensure timely closure of actionable concerns.




• Support implementation of engagement and recognition initiatives designed for the Freight Forwarding business.
• Monitor employee sentiment and highlight emerging engagement or retention risks. 6. Employee Relations
• Manage routine employee relations matters including grievances, counselling, absenteeism, behavioural concerns and workplace issues.
• Ensure timely and appropriate resolution of employee concerns in consultation with People Managers.
• Maintain proper documentation of employee relations cases.
• Support disciplinary processes in line with company policies and applicable requirements.
• Escalate high-risk, sensitive or complex cases to the Business Unit DGM HR and relevant stakeholders. 7. Talent & Development Support
• Support the execution of talent review and succession planning processes for assigned teams.
• Maintain visibility of identified talent, development actions and career movements.
• Coordinate with L&D; for training and capability-building requirements identified by the business.
• Track completion and participation in relevant learning initiatives.
• Support internal mobility and career development processes. 8. HR Operations & Employee Lifecycle
• Ensure smooth execution of employee lifecycle activities including onboarding, confirmation, transfers, promotions, exits and other employee movements.
• Coordinate with HR Operations, Payroll and relevant teams for timely resolution of employee queries.
• Ensure employee records and HR systems are accurately updated.
• Monitor adherence to defined HR service timelines and escalate unresolved issues.
• Support HR process digitization and automation initiatives. 9. HR Compliance & Governance
• Ensure adherence to HR policies and applicable statutory & establishment compliance requirements within assigned areas.
• Support compliance requirements relating to POSH, employee documentation, labour regulations and other applicable HR processes.
• Coordinate with relevant stakeholders during audits and compliance reviews.
• Track and follow up on closure of audit observations and compliance actions.




• Coordinate with Statutory/Government/Legal authorities
• Maintain required HR records and documentation. 10. Contract Labour Support
• Coordinate with business teams and vendors on contract workforce-related HR matters.
• Monitor contract manpower records, onboarding documentation, attendance and employee lifecycle activities.
• Support periodic vendor compliance reviews and audits.
• Escalate material compliance or vendor performance issues to the business unit DGM HR. 11. HR MIS & Analytics
• Maintain accurate HR dashboards and reports for assigned business areas covering headcount, hiring, attrition, employee movements, engagement and other key metrics.
• Analyse workforce data and highlight trends, risks and exceptions to the business unit DGM HR.
• Prepare periodic HR reports and presentations for business reviews.
• Ensure accuracy and timely submission of HR data and reports. 12. HR Projects
• Support execution of BU-wide HR projects and initiatives led by the business unit DGM HR.
• Own defined workstreams and ensure timely completion of project deliverables.
• Coordinate with HR COEs and business stakeholders for implementation.
• Identify opportunities for improving employee experience, process efficiency and HR service delivery. Experience
• 5-8 years of overall experience in Human Resources, with relevant experience in HR Business Partnering / HR Generalist roles.
• Prior experience in Freight Forwarding, Logistics, Supply Chain, Warehousing or a similar operations-driven industry will be preferred.
• Experience in partnering with business managers across multiple locations/functions and handling a diverse employee base.
• Strong hands-on experience in employee relations, performance management, workforce planning, employee engagement, talent management and HR operations.
• Experience in managing HR processes in a fast-paced, multi-location environment with strong stakeholder interaction.
• Exposure to labour & Establishment compliances, contract workforce management, HR audits and HR systems/MIS will be an advantage. Qualifications
• MBA/PGDM in Human Resources or equivalent postgraduate qualification is preferred.
• Solid working knowledge of HR practices, employment laws, employee relations and HR processes.
• Proficiency in MS Excel, PowerPoint and HRMS/HR reporting tools.
• Excellent Communication skills

📌 Manager - People Generalist - Freight Forwarding (Gurugram)
🏢 DP World
📍 Gurugram