Key Responsibilities
Strategic Supplier & Carrier Management
• Own end-to-end supplier and carrier relationships supporting enterprise customer traffic.
• Maintain diversified routing options across countries to ensure redundancy, cost efficiency, and SLA stability.
• Negotiate dedicated rate cards, volume-based discounts, long-term commercial agreements, and currency protection mechanisms.
• Conduct regular supplier performance reviews aligned with customer SLAs and business objectives.
• Develop alternate routing and sourcing strategies to reduce dependency on individual suppliers. Commercial Ownership & Margin Protection
• Own gross margin performance across all assigned traffic.
• Manage vendor pricing repositories with accurate version control and effective-date governance.
• Ensure alignment between vendor costs, customer pricing, and routing assignments.
• Identify and mitigate margin erosion caused by carrier cost increases, pricing gaps, and contractual misalignment.
• Support strategic pricing initiatives, customer renewals, commercial negotiations, and RFP responses.
• Drive continuous cost optimization opportunities without compromising service quality. Routing Governance & Commercial Oversight
• Define routing strategies for each country by balancing cost, delivery performance, latency, and spam-filtering considerations.
• Collaborate with Engineering and NOC teams to optimize routing performance through LCR and N-Best strategies.
• Ensure all routing changes are documented, approved, and maintained with proper effective dates.
• Minimize service disruption risks and maintain routing stability for live customer traffic.
• Review routing performance regularly and recommend optimization opportunities. Billing & Reconciliation Management
• Reconcile vendor invoices against traffic volumes, contracted rates, and applicable currency terms.
• Investigate invoice discrepancies and lead resolution with carriers and suppliers.
• Ensure zero overpayment exposure and solid financial governance.




• Validate customer billing reports prior to release.
• Ensure billing accuracy against contractual pricing, country-specific regulations, and channel-based rates.
• Partner with Finance teams during month-end closures, revenue reviews, and audit activities.
• Maintain complete audit trails for billing and reconciliation activities. SLA & Quality Assurance
• Monitor SMS delivery rates, DLR accuracy, latency performance, complaint rates, and spam-filtering incidents.
• Identify service quality risks and implement proactive corrective actions.
• Conduct testing and validation campaigns when required.
• Work closely with carriers and operations teams to improve service quality and delivery performance.
• Ensure adherence to customer SLAs and operational commitments. Risk & Compliance Management
• Monitor and mitigate risks related to SMS pumping, artificial traffic inflation, grey routes, and regulatory violations.
• Ensure compliance with country-specific A2P messaging regulations and industry standards.
• Maintain governance documentation and audit-ready records.
• Support internal and external compliance reviews.
• Establish controls to prevent revenue leakage and fraud-related losses. Executive Reporting & Strategic Support
• Prepare monthly business reviews covering gross margin performance, cost trends, supplier dependency, and SLA adherence.
• Provide actionable insights and recommendations to leadership teams.
• Support strategic commercial negotiations, account renewals, and business expansion initiatives.
• Contribute to long-term account growth strategies while protecting profitability.




• Present performance updates and risk assessments to senior stakeholders. Required Experience
• 9–12 years of experience in CPaaS operations, enterprise messaging, wholesale SMS, or carrier management environments.
• Strong experience managing global carriers, aggregators, and enterprise messaging suppliers.
• Hands-on expertise in multi-country pricing management and effective-date governance.
• Proven experience in invoice reconciliation, billing validation, and revenue assurance.
• Strong knowledge of A2P SMS ecosystems, carrier routing, and OTT messaging economics.
• Experience supporting large global enterprise accounts is highly preferred. Required Skills & Competencies Commercial Acumen
• Strong understanding of messaging margins, country-level profitability, and cost optimization opportunities. Negotiation Skills
• Proven ability to negotiate commercial agreements, discounts, and strategic supplier contracts. Financial Governance
• Strong expertise in billing control, reconciliation, revenue assurance, and financial reporting. Enterprise Account Management
• Ability to manage SLA-sensitive enterprise customers and high-volume messaging operations. Analytical & Data Management Skills
• Strong capability to work with large datasets, pricing structures, performance reports, and financial models. Stakeholder Management
• Ability to collaborate effectively with Finance, Operations, Engineering, Product, Vendor Management, and Leadership teams. Key Performance Indicators (KPIs)
• Gross margin stability and growth.
• Reduction in cost per message.
• Zero client billing discrepancies.
• Minimal vendor invoice variances.
• SLA adherence above agreed benchmarks.
• Delivery rate and DLR accuracy improvements.
• Fraud loss prevention and risk mitigation.
• Reduced dependency on single suppliers across countries.
• Successful completion of audits and compliance reviews.

📌 Carrier Operations (Gurugram)
🏢 Comviva
📍 Gurugram