Job Summary:
• Position: Branch and Field Technical Trainer
• Locations Open: Delhi, Jaipur, Ghaziabad, Vijayawada, Coimbatore, Trichy, Pondy, Warangal,Mumbai and Pune
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Education:
B.
Tech in Electrical or Electronics – Mandatory
• Language: Native language proficiency of the respective location – Mandatory Purpose of the Position: The Field Technical Trainer is responsible for enhancing the technical knowledge and service skills of front-line service technicians. The role focuses on delivering structured technical training, ensuring service quality, first-time-right repairs, and adherence to company standards, thereby improving customer satisfaction and operational efficiency.

Key Responsibilities
1. Technical Training & Development: Conduct induction training for new technicians and refresher training for existing teams, covering product knowledge, installation, troubleshooting, repair procedures, and safety standards. 2. On-the-Job Coaching: Provide hands-on field coaching to technicians, identify technical skill gaps, and offer real-time guidance during service calls. 3. Service Performance Enhancement: Support the service team in achieving KPIs such as FTR (First Time Right), TAT, reduction in repeat complaints, and service quality benchmarks through effective training interventions. 4. Training Calendar & Execution: Assist in planning, scheduling, and executing the branch technical training calendar to ensure timely and consistent skill development. 5. Product & Process Updates: Train teams on current product launches, technical updates, SOP changes, and service process improvements.



6. Performance Monitoring: Evaluate training effectiveness through assessments, field observations, audits, and service performance data. 7. Interdepartmental Coordination: Collaborate with service operations, quality, and product teams to develop customized technical training modules based on field issues and market needs. 8. Use of Digital Platforms: Utilize digital tools such as One IFB and Collabor8 for technical content delivery, knowledge sharing, and continuous learning. 9. Quality & Safety Compliance: Ensure technicians follow safety norms, service guidelines, and quality standards during installation and service activities. 10. Reporting & Documentation: Maintain training records, attendance, assessment results, and submit regular reports on training coverage and impact on service performance. Key Skills & Competencies:
• Strong technical knowledge of home appliances / consumer durables
• Excellent training, communication, and demonstration skills
• Ability to coach and mentor field technicians
• Analytical skills to identify training needs and measure effectiveness
• Adaptability to new technologies and product innovations
• Proficiency in MS Office and digital learning platforms

Experience:
• Minimum 2–5 years of experience in technical training, preferably in the home appliances or consumer durables industry
• Strong hands-on service experience with a proven track record of improving service quality and technician performance Interested candidates, please share your resume at: [email protected]

📌 Technical Trainer (India)
🏢 IFB Industries
📍 India