Mandatory Skills
• Creativity: Ability to come up with imaginative and creative solutions to business needs.
• Strong communication

skills:
Ability to express ideas clearly and persuasively.
• Planning and Organization: Effectiveness in planning and organizing activities of himself and team members.
• Energy: Ability to maintain a high activity level.
• Inter organization

skills:
Ability to work together with all stakeholders involved; flexibility in taking feedback and modifying approach.

Job Description
1. Litigation Handling & Case Management
• Manage end-to-end litigation lifecycle for motor/health/other insurance claims.
• Track court cases, MACT matters, consumer complaints, arbitration, and recovery suits.
• Ensure timely filing of replies, written statements, affidavits, and appeals.
• Maintain litigation MIS and case status updates. 2. Coordination with Legal Teams
• Liaise with panel advocates, internal legal team, and external consultants.
• Provide claim documents, investigation reports, and evidence required for legal proceedings.
• Review legal drafts prepared by lawyers before submission. 3. Claims Analysis for Litigation
• Evaluate claims from a legal standpoint to decide defensibility.
• Identify fraudulent or inflated claims and recommend legal actions.
• Provide litigation strategy inputs for high-value or complex claims. 4. Court & Regulatory Compliance
• Ensure adherence to timelines set by courts,



tribunals (MACT), and regulators (IRDAI).
• Monitor case filings, hearings, and judgments.
• Ensure compliance with legal documentation and record-keeping standards. 5. Settlement & Negotiation
• Evaluate out-of-court settlement opportunities to reduce litigation costs.
• Negotiate settlements in coordination with legal and claims teams.
• Recommend reserve adjustments based on case developments. 6. Reporting & MIS
• Prepare litigation MIS reports (case aging, win/loss ratio, provisions).
• Analyze trends in litigation to improve claim handling processes.
• Highlight high-risk cases to senior management. 7. Vendor & Legal Panel Management
• Monitor performance of panel advocates.
• Ensure cost control of legal expenses.
• Evaluate effectiveness and recommend empanelment/de-empanelment. 8. Risk Management & Process Improvement
• Identify gaps in claims handling leading to litigation.
• Recommend process improvements to reduce future litigation.
• Support fraud detection and prevention initiatives. Key Skills & Competencies
• Strong knowledge of insurance claims and litigation processes
• Familiarity with legal frameworks (MACT, Consumer Protection Act, Civil laws)
• Analytical and decision-making skills
• Stakeholder management and negotiation
• Attention to detail and documentation accuracy
• Ability to manage multiple legal cases simultaneously

📌 Manager-Claims (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram