Company Overview: Accendra Health (formerly Owens & Minor, Inc.) is a leading nationwide provider of critical products, technology, and services that support health beyond the hospital for millions of Americans each year. Backed by the industry-leading expertise of our Apria and Byram Healthcare brands, Accendra Health is reimagining the future of home-based care with one of the broadest portfolios of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy. At Accendra Health, we are Bringing Care To Life™: connecting patients, providers, and insurers, and delivering creative solutions that help promote peace of mind and improve quality of life for people living with chronic, complex health conditions. Website : www.accendrahealth.com Role Description: This is a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc)
Responsibilities:
• Confident in a client-facing role and possess the ability to manage multiple stakeholders.
• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build call flow designs that interact with backend systems using application program interfaces (API).
• Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platform
• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
• Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
• Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
• Understand business requirements with the ability to translate to technical requirements
• Prepare design documents based on business requirements for the application development
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.
• Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
Skills:
• 6+ years of hands-on experience of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio)
• 4+ years of hands-on experience of NICE CXone Studio experience
• Working Knowledge of ProactiveXS and CXone Dialer Configurations
• 4+ years of experience in programming in one or more of the following software languages: C#, C++, Java, JavaScript, Python
• 5+ years of hands-on experience to develop, maintain, and troubleshoot webservice API calls Desired:
• Experience in Contact Center Dashboard Creation
• Experience with Salesforce Marketing Cloud
• Experience with AcuCall Contact Center Solutions
• Base knowledge of intersystem networking, and data traffic flow between components.
• NICE CXone Certification. Work Hours:
• This role requires working in India Standard Time (IST) hours overlapping US hours to ensure seamless collaboration with the US team and stakeholders
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Working hours
2:00 PM
- 11:00 PM IST If interested please share your updated CV on
[email protected] with below details: Total
Experience:
Relevant
Experience:
Current CTC: Expected CTC: Notice Period: if holding any offer and offer amount: Current
location:
Best Regards, TA Team
📌 NICE CXone Contact Center – Senior Developer (Pune)
🏢 Accendra Health
📍 Pune