Telecaller Healthcare

Location:
New Delhi Experience Required: 2-4 Years

About The Role
We are seeking an experienced, customer-focused, and proactive Telecaller Healthcare to join our team in New Delhi. The ideal candidate will be responsible for managing inbound and outbound calls, assisting patients with healthcare-related queries, scheduling appointments, following up on leads, and ensuring a seamless patient experience. This role requires excellent communication skills, a patient-centric approach, and the ability to build trust while maintaining professionalism and confidentiality.

Key Responsibilities
• Handle inbound and outbound calls in a professional, courteous, and empathetic manner.
• Contact prospective and existing patients to provide information about healthcare services, consultations, treatment packages, and wellness programs.
• Understand patient requirements and guide them toward appropriate services and appointments.
• Schedule, reschedule, and confirm appointments with doctors and healthcare professionals.
• Follow up with leads, inquiries, and existing patients through calls, messages, and other communication channels.
• Maintain accurate records of patient interactions, inquiries, follow-ups, and appointments in CRM systems.
• Coordinate with doctors, front-desk staff, and internal teams to ensure smooth patient support and appointment management.
• Address basic patient concerns and escalate complex issues to the relevant department when necessary.
• Achieve assigned calling, follow-up, and conversion targets.




• Ensure compliance with healthcare communication protocols and maintain strict confidentiality of patient information.
• Deliver a positive and professional patient experience during every interaction. Eligibility Criteria Required Experience
• 2-4 years of experience in Telecalling, Telesales, Patient Coordination, Customer Service, Customer Care, or a similar role.
• Experience in the healthcare, hospital, clinic, diagnostic, wellness, or medical services industry will be preferred. Educational Qualification
• Graduate in any discipline preferred.
• Relevant certifications in customer service, healthcare coordination, or CRM systems will be an advantage. Required Skills Competencies
• Excellent verbal communication skills in Hindi and English .
• Strong listening, persuasion, and interpersonal skills.
• Ability to handle a high volume of calls and manage regular follow-ups.
• Good understanding of customer service and patient relationship management.
• Basic computer proficiency and familiarity with CRM and calling software.
• Robust organizational and time-management skills.
• Ability to work independently as well as collaboratively within a team.
• Professional attitude with a patient-centric approach.
• Ability to handle sensitive conversations with empathy and discretion. Key Skills
• Telecalling
• Patient Coordination
• Healthcare Sales
• Lead Management Follow-up
• Appointment Scheduling
• Customer Service
• Patient Relationship Management (PRM)
• CRM Software
• Communication Interpersonal Skills
• Healthcare Operations Support This job is provided by Shine.com

📌 Telecaller - Healthcare Industry (India)
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📍 India